Xbajae FAQ — All your questions answered, right here

Login page click the "Forgot Password?" link. Enter your registered email address or mobile number. A reset link or OTP will be sent to you shortly. Use it to set a new password.

No. Under Xbajae's terms, each person may only operate one account. Creating multiple accounts may result in suspension of those accounts and forfeiture of any balances.

Xbajae is an internationally licensed platform. KYC verification is required to prevent fraud and ensure secure transactions. You will generally need to upload a photo of your National ID or passport. Once verified, you can make large withdrawals without any issues.

Yes, after logging in you can update your name, email, and mobile number from Profile Settings. Some changes may require identity verification. For more details, Help Center contact us.

Entering the wrong password multiple times may temporarily lock your account. It will unlock automatically after 15–30 minutes. If the problem continues after that, Help Center Contact us via live chat.

To close your account, contact the support team via email. Make sure your balance is zero or that all withdrawals have been processed beforehand. You can also request a temporary suspension or permanent closure for responsible gaming reasons.

Yes, the Xbajae app is available on both Android and iOS. Logging in through the app gives you faster access, push notifications, and a smoother gaming experience.

You can deposit on Xbajae via bKash, Nagad, Rocket, Upay, and internet banking from various banks. Fast and secure transactions are guaranteed across all methods. For more details, Financial Transactions Visit the page.

Minimum deposit varies by payment method, but typically starts from ৳200. The maximum limit depends on your payment method and account level. To find out the exact amount Transactions page or Help Center See details.

Deposits via bKash, Nagad, and Rocket are usually instant or credited within 5 minutes. Bank transfers may take 1–3 business hours.

Xbajae does not charge any deposit fees. However, your mobile banking provider or bank may apply their own service charges. These are determined by your payment provider's own terms.

Please be patient and wait 15–30 minutes. If your balance still hasn't updated, take a screenshot of the transaction and Help Center's Contact us via live chat. Having your transaction ID or reference number ready will help us resolve your issue faster.

When you deposit a qualifying amount under an active promotional offer, a bonus is credited automatically. In some cases, a promo code may be required. For the latest offers, visit the Promotions page See details.

No. For security reasons, Xbajae only accepts deposits from payment methods registered in the account holder's own name. Third-party transactions are not permitted and may result in account suspension.

Deposits are generally non-refundable once completed. However, if a technical error results in a duplicate charge, it will be reviewed and refunded. If this happens, contact support immediately.

On Xbajae, you can bet on cricket, football, badminton, tennis, basketball, e-sports, and more. Both local Bangladeshi and international matches are covered. Learn more Sports page See details.

Yes, live betting is available on Xbajae. You can place bets at any point during a match by following real-time odds as they update. Quick decision-making is key in live betting, as odds change constantly.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases a "Cash Out" or "Bet Swap" option may be available, allowing you to partially or fully exit a bet.

The minimum bet is generally 10 BDT. The maximum depends on the type of event and your account tier. VIP members can place higher bets. Learn more Bets page you will find it there.

If a match is cancelled or abandoned, the full bet amount is typically refunded. However, if the match was partially played before cancellation, different rules may apply. For more details, Terms & Conditions page.

Odds are the multiplier applied to your potential winnings. For example, at odds of 2.5, a 100 BDT bet returns 250 BDT in total (150 BDT profit). Xbajae uses the decimal odds format, which is straightforward to understand.

Yes, Xbajae supports Accumulator (Parlay) bets. Combining multiple events multiplies the odds, which can lead to significantly higher winnings. However, if any one selection is wrong, the entire bet is lost.

After logging in, go to "My Bets" or "Betting History" to view details of all past and active bets. The status, amount, and result of each bet are saved there.

Xbajae offers an attractive welcome bonus for new members. A percentage bonus is added on your first deposit. For current offer details Promotions page will be available.

A wagering requirement means you must bet the bonus amount a set number of times before withdrawing. For example, a 100 BDT bonus with a 10x wager requirement means you need to place 1,000 BDT in bets. Terms & Conditions Terms page you will find it there.

Once you receive a free bet, the "Use Free Bet" option will automatically appear on your bet slip. If the free bet wins, only the profit is credited — the original free bet stake is not returned. Free bets have an expiry date, so make sure to use them in time.

Xbajae regularly offers weekly and monthly cashback promotions. If you lose a certain amount, a percentage is returned to you as cashback. To see current cashback offers, Promotions page See details.

Yes, Xbajae has a referral program. When a new member registers using your referral link or code, both of you receive a bonus. You can find your referral link in your profile or on the Promotions page will be available.

Most bonuses can be used on Sports Betting and selected games. Some bonuses apply only to specific categories. Always read the terms and conditions displayed when claiming a bonus.

Yes, some promotions are auto-opted in. You can opt out of specific bonus offers at any time through your profile settings or by contacting support.

You are automatically enrolled in Xbajae's VIP program. Regular betting earns you points and advances your tier. Higher VIP levels unlock better bonuses, faster withdrawals, and a dedicated personal account manager.

Yes, Xbajae uses SSL encryption and advanced data protection technology. Your personal information and financial transactions are fully encrypted. For more details, visit our Privacy Policy page.

Go to Profile Settings > Security > Two-Factor Authentication to enable 2FA. You can use Google Authenticator or SMS OTP. Enabling 2FA makes your account significantly more secure.

Change your password immediately and our support team please let us know. Check your login history page to review activity across all devices and log out of any unrecognized ones. If needed, you can request a temporary account lock.

Xbajae does not sell or share your personal information without authorization. Data may be shared with regulatory authorities when required by licensing or legal obligations. For the full policy Privacy Policy on that page.

Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable information like your date of birth or name. Change your password every 3 months.

Always log in from the xbajae.app domain. Do not click on unfamiliar links. Xbajae will never ask for your password or OTP via email or SMS. If you receive any suspicious communication, contact support let us know.

It's best to avoid logging in over public Wi-Fi. If you must, use a VPN. For transactions, always use mobile data or a trusted network.

Log in and go to the "Withdrawal" section, select your preferred payment method, enter the amount, and confirm. Verify with an OTP to submit your request. Learn more Financial Transactions page.

Withdrawals are typically processed within 15 minutes to 24 hours. KYC-verified accounts are processed faster. Withdrawals made on weekends or bank holidays may take a little longer.

Minimum withdrawal amounts vary by payment method. Generally, withdrawals start from ৳500. The maximum limit is determined by your account level and chosen payment method.

Wait 24 hours first. If the issue persists, take your transaction ID and Help Center contact us. Incomplete KYC verification can hold up larger withdrawals, so make sure your account is verified in advance.

Yes, but only after meeting the wagering requirements. Winnings from bonuses cannot be withdrawn until the specified bet amount has been completed. Check the terms and conditions at Terms page।

Xbajae generally does not charge withdrawal fees. However, your bank or mobile banking provider may apply their own charges. VIP members often enjoy free, expedited withdrawals.

Jackpot winnings are automatically credited to your Xbajae wallet. Large jackpots may require manual verification. Our support team will guide you through the entire process. the Jackpot page. for full details.