Responsible Gaming Commitment

On Xbajae Responsible Gaming — Safety with Enjoyment

Gaming should be fun, not stressful. Xbajae wants you to always play in control. Our responsible gaming tools and guidelines are here to keep you safe.

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Gaming Should Be Fun, Not a Burden

At Xbajae, responsible gaming is more than a rule — it's a way of thinking. Online gaming and Sports Betting are truly enjoyable only when you play with full awareness, within a set budget, and entirely on your own terms. Millions of users across Bangladesh enjoy our platform every day, and keeping them safe is our highest priority.

Responsible gaming means knowing when to start, when to stop, and how much is safe to spend. At Xbajae, we've built a set of dedicated tools to help you make those decisions — all accessible directly from your account settings.

Remember, gaming is not a source of income — it's a form of entertainment. By following Xbajae's responsible gaming guidelines, you stay in control and can enjoy gaming sustainably over the long term.

Responsible gaming at Xbajae is not optional — it's the foundation of our platform. We are committed to the mental and financial well-being of every member.

6 Dedicated Tools from Xbajae to Keep You Safe

With these tools, you stay in control of your own gaming experience — anytime, anywhere.

Set Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is in place, it cannot be exceeded — it's the most effective way to protect your budget.

Session Time Limit

Decide in advance how long you'll play. You'll receive an automatic reminder when your time is up. Avoiding long sessions is an important part of responsible gaming.

Cool-Off Period

Take a temporary break of 24 hours to 6 weeks. During this time, no bets or deposits can be placed, but your account will remain active.

Self-Exclusion

Activate a long-term self-exclusion lasting anywhere from 6 months to 5 years. During this period, your account will be fully deactivated and no promotional messages will be sent to you.

Gaming History Review

View your full betting and gaming history at any time. Detailed reports on how much time and money you've spent help you stay informed and in control.

Opt Out of Promotions

To keep promotional offers and bonus ads out of your inbox, you can opt out of marketing communications at any time — just one click in your account settings.

A Simple Guide to Setting Limits

Xbajae lets you set deposit and betting limits across three time frames. Choose the right limits based on your financial situation.

  • Lowering a limit takes effect immediately
  • A 7-day cooling-off period applies to limit increases
  • Can be changed at any time from Account Settings
  • Automatic SMS and email alerts when your limit is reached
Limit Type Duration Change Time Status
Daily Deposit 24 Hours Immediate (to decrease) Active
Weekly Deposit 7 Days 7 days (to increase) Active
Monthly Deposit 30 Days 7 days (to increase) Active
Session Time Limit Custom Instant Active
Loss Limit Daily / Weekly 7 days (to increase) Active
Wager Limit Custom Immediate (to decrease) Optional

Recognize the Signs of Problem Gambling

If you notice any of these signs, don't wait — get help now. Acknowledging the problem is the first step toward solving it.

Betting beyond your budget and returning repeatedly to try to recover your losses.

You're borrowing money from family or friends for gaming, or spending without telling them.

Feeling restless, irritable, or anxious when you're not gaming.

You've tried to stop gaming but keep finding yourself unable to.

Spending more time gaming while neglecting work, studies, or family responsibilities.

Gaming is disrupting your sleep, eating habits, or daily routine.

Hiding from family or friends how much time or money you're spending on gaming.

You're thinking about chasing losses by placing bigger bets after losing.

If two or more of the above signs apply to you, please activate self-exclusion today and contact our support team. Your identity will be kept completely confidential.

How to Self-Exclude

Setting up self-exclusion on Xbajae is quick and simple. You can temporarily or permanently deactivate your account in just a few minutes.

1
Log In to Your Account

Log in to your Xbajae account and go to the profile menu.

2
Open "Responsible Gaming" Settings

Go to Account Settings and click on "Responsible Gaming".

3
Choose Your Self-Exclusion Period

6 months, 1 year, 3 years, or 5 years — choose what works best for you.

4
Confirm

A confirmation link will be sent to your registered email — clicking it will activate your self-exclusion immediately.

Check Yourself

Ask yourself the questions below — answering them honestly will help you gauge whether your gaming habits are healthy.

Am I playing for fun, or am I chasing money?

Do I decide in advance how much to spend and stick to that limit?

Can I accept a loss and walk away without chasing it?

Is gaming affecting my relationships, work, or sleep?

Am I honest with my family and friends about my gaming?

Can I stop gaming whenever I choose to?

If most of your answers are "No", talk to our support team today. Email us at support@xbajae.app.

Our Support for Safer Gaming

01
24/7 Live Support

Chat with our support team via live chat at any time. Talk to us freely about any gaming concerns — everything is completely confidential.

02
Expert Counseling Referrals

If needed, we can connect you with professional counselling services. There is always a way out of problematic gaming.

03
Educational Resources

Visit our Help Center to learn more about responsible gaming — you'll find videos, articles, and checklists.

04
Support for Families

If a family member is struggling with a gaming problem, you're welcome to contact us on their behalf.

10 Golden Rules of Responsible Gaming

01

Set a maximum budget before you start playing and stick to it.

02

Never think of gaming as a way to earn money — it's entertainment, nothing more.

03

Never gamble under the influence of alcohol or any other substance — your judgment will be impaired.

04

Take at least a 10-minute break every hour — get up, drink some water, go for a short walk.

05

Never chase your losses by placing bigger bets — it's the most common and costly mistake.

06

Never bet with money you need for living expenses or emergencies.

07

Always prioritize spending time with family and friends over gaming.

08

Use Xbajae's limit-setting tools regularly — it's not a sign of weakness, it's a sign of awareness.

09

Gaming outcomes are never guaranteed — every bet carries an equal chance of loss.

10

If you feel like you're losing control, don't hesitate — reach out for help right away.

Responsible Gaming FAQs

No — activating self-exclusion keeps your account balance completely safe. Once the self-exclusion period ends, you can use your balance as normal. If you need to withdraw during the self-exclusion period, please contact our support team.

No. Once self-exclusion is activated, it cannot be reversed before the chosen period ends. This is intentional — it's designed to give you real, meaningful protection. Reactivating your account after the period expires will require additional verification.

Lowering your deposit limit takes effect immediately — because your protection comes first. However, increasing your limit requires a 7-day cooling-off period. This delay helps prevent impulsive decisions and gives you time to think things through.

Absolutely not. Xbajae strictly enforces an 18+ age policy. Age is verified at registration, and identity verification (KYC) may be carried out at any time. If there are minors in your household, make sure your device is password-protected.

Email us directly at support@xbajae.app or visit our Help Center. Our dedicated Responsible Gaming team is available 24/7, every day of the week. All communications are kept strictly confidential.

Play Responsibly, Play Happily

Open your account at Xbajae and set up responsible gaming tools from day one. Safe gaming starts with the right steps.

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